Effective Communication – The foundation of every good business

Effective Communication – The foundation of every good business

“…most employees in Australia and New Zealand will readily tell us that poor communication causes more organisational problems than any other single issue. Poor communication makes for low morale and poor results.” ~ Kris Cole “Supervision – Management...

Communication styles within the workplace

Robert Kent, former dean of Harvard Business School has said, “In business, communication is everything.”But in today’s world why is personal communication so important to business?  Well, it matters because any corporation, business or department is...
Shakespeare’s Lesson in Body Language

Shakespeare’s Lesson in Body Language

“Fie, fie upon her!There’s language in her eyes, her cheek, her lip.Nay her foot speaks; her wanton spirits look out at every joint and every motive in her body.”~ William Shakespeare : Troilus and CressidaWell it may not be quite as bad as Shakespeare...
The Problems of asking Questions

The Problems of asking Questions

I recently had the misfortune to attend a training session that got a trifle out of hand.  The trainer completely lost control of the activity and mayhem reigned supreme.  Luckily it has not happened to me – yet – but the spectre of it happening...
The Communication of Change

The Communication of Change

I have often said that we never change until it becomes too uncomfortable to stay the same.But the intention to change is only an illusion unless there is some specific action to accomplish it.  This is the difference between making resolutions and setting...

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