How do you get the best out of your team? How do you take a group of individuals with individual goals, skills and personalities and have them work together to achieve a common goal and purpose?Well if it was that easy there wouldn’t be so many books written about...
Most of the daily decisions we take, are taken quickly and easily. After all, what world shattering effect can result from a choice of either marmalade or peanut butter on my toast?When we go shopping, I don’t think it will engage the United Nations in negotiations...
There has been a lot of discussion recently about the role of the non-verbal dimension in communication, and especially the accuracy of Albert Mehrabian’s formula.Unfortunately we live in a world that seems to prefer sound bites rather than complete explanations and...
Rogers and Hammerstein put it in a nutshell with their song “I’m just a girl who can’t say No†and alas it is not just the girl that can’t do it; there are an awful lot of the rest of us who can’t do it either.Why is it that even when we are up to our...
Have you, on one of your MBWA tours, ever come across something that is not working and then think to yourself “Well, it’s not my place to fix it�Or have you been to see a staff member about a task, only to come away half an hour later and realise that the one...
