I have just finished a book which discussed ‘Practical Communication for Managers’ – but which was published in 1979. (I did say that I have an extensive Library of out of date books didn’t I?)It included a pie chart of the time that Managers spent in...
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
It is always great to catch up with friends, and during our time in Melbourne we met up again with Brenda Thomson, CEO of Networking World. After a frantic Saturday afternoon of meeting people; greeting people and of course, talking to people at her “Smart 90 Day...
We are all familiar with setting goals; about knowing where we want to go and working out how to get there. People, we are told repeatedly, who fail to plan are simply planning to fail.Well, the same thing goes with our presentations. It is surprising how many people...
“Either say something better than silence or be silent†Euripides I came across this quote on a recent trip to Greece and thought how appropriate. So often I hear speeches that are muddled, poorly organised and/or poorly presented. You can not only apply the...
