by Trish Springsteen | Feb 7, 2010 | Business, Leadership, Personal Development
I have just finished reading a book about ‘achieving success’. It has some good ideas and hints about rising through the clouds to ascend to the giddy heights of the ‘great and good’ – however it keeps referring to the journey as ‘climbing your mountain’ and that...
by Trish Springsteen | Feb 5, 2010 | Business, Personal Development
We, in the military, drew a fine line between ‘delegation’ and ‘dereliction of duty’. There were many who claimed the first while really exhibiting the latter.It made me wary of those that advocated greater delegation as a requisite for leadership. This was, of...
by Trish Springsteen | Feb 3, 2010 | Business, Communication, Personal Development
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
by Trish Springsteen | Jan 20, 2010 | Personal Development, Public Speaking
I was at a function recently discussing speaking engagements when a friend turned to me and said excitedly, “I have been asked to be an MC!” I was delighted for her and asked some questions like “When is it, Who to, What format and are you preparing?” To which she...
by Trish Springsteen | Jan 15, 2010 | Leadership, Personal Development
It’s always exciting when you are about to embark on a new project – there is the anticipation of great times ahead tempered with the apprehension of what might go wrong.I think I may have mentioned that my eldest granddaughter is embarking on a new chapter in her...
by Trish Springsteen | Jan 13, 2010 | Personal Development, Public Speaking
People attend our workshops for many and varied reasons: to get more confidence, prepare for work presentations, to be able to answer impromptu questions clearly and concisely. One of the many reasons given is that they have to give a speech at a wedding. Wedding...
