by Trish Springsteen | Sep 4, 2023 | Uncategorised
Dealing with a difficult customer can be a challenging task, but it’s essential to understand what constitutes a “difficult customer.” In essence, a difficult customer is someone whose behavior causes issues, and mastering the art of dealing with...
by Trish Springsteen | Sep 4, 2023 | Uncategorised
Do you ever find yourself frustrated with your job or workplace? Whether it’s task-related issues, unavoidable delays, misunderstandings, difficult customers, or the disheartening realization that someone less qualified earns more than you, workplace challenges...
by Trish Springsteen | Sep 1, 2023 | Uncategorised
If you’ve spent some time in leadership positions, you’ve likely experienced a roller-coaster ride of changing ideologies and practices. Over the past couple of decades, corporate and organizational leadership training predominantly emphasized managerial...
by Trish Springsteen | Aug 7, 2023 | Uncategorised
About eighteen months ago, my husband and I had a disagreement over a decision he made unilaterally, without considering my input. I firmly expressed that decisions in a partnership should involve both parties to be fair and equitable. However, this stand seems to...
by Trish Springsteen | Jul 31, 2023 | Communication, Public Speaking
Introduction: At a recent function, I encountered a friend who was thrilled about being asked to be a Master of Ceremonies (MC). To her surprise, I mentioned that being an MC involves much more than merely making introductions. The role of an MC is crucial in various...
