by Trish Springsteen | Aug 25, 2008 | Communication, Public Speaking
I was sitting around one day, gazing at the computer screen and wondering what life was all about.Work was slow, and life seemed rather tedious – then I read one of those new-age books that said “light this candle, chant these words and your life will change!” So I...
by Trish Springsteen | Aug 17, 2008 | Communication, Public Speaking, Training
When I was engaged in training in for a Government Department, we had to devise a new training course to reflect new legislation. The Act had been passed, the implications had been studied, and the critical teaching points had been extracted. It was now time to decide...
by Trish Springsteen | Aug 11, 2008 | Business, Communication, Public Speaking
We all have heard the saying … “never assume because you make an ass out of you and me.. easier said than done. Too often we do assume. We assume we have heard correctly and jump in to answer the question we think we heard and not the one that was asked.We assume that...
by Trish Springsteen | Aug 5, 2008 | Communication, Personal Development
How do you deal with a difficult customer? Well what is a ‘difficult customer?’ Being difficult means that their behaviour causes the problem, so learning to deal with these people means learning to deal with difficult behaviour.The key to the problem is realising...
by Trish Springsteen | Jul 27, 2008 | Communication, Personal Development
Aren’t café conversations interesting? I don’t mean the ones you are involved in, I mean the ones you have to listen to whether you want to or not. I was forced to listen to a passionate argument that denounced global warming as a myth while I was trying to have a...
by Trish Springsteen | Jul 21, 2008 | Business, Communication
With apologies to all those working in advertising out there! Over the weekend I was involved in a discussion about ‘who were the best communicators?’ We ruled out doctors and lawyers, as we decided that laymen should have at least a fighting chance at understanding...
