by Trish Springsteen | Feb 12, 2010 | Business, Communication
I have just finished a book which discussed ‘Practical Communication for Managers’ – but which was published in 1979. (I did say that I have an extensive Library of out of date books didn’t I?)It included a pie chart of the time that Managers spent in communication...
by Trish Springsteen | Feb 7, 2010 | Business, Leadership, Personal Development
I have just finished reading a book about ‘achieving success’. It has some good ideas and hints about rising through the clouds to ascend to the giddy heights of the ‘great and good’ – however it keeps referring to the journey as ‘climbing your mountain’ and that...
by Trish Springsteen | Feb 5, 2010 | Business, Personal Development
We, in the military, drew a fine line between ‘delegation’ and ‘dereliction of duty’. There were many who claimed the first while really exhibiting the latter.It made me wary of those that advocated greater delegation as a requisite for leadership. This was, of...
by Trish Springsteen | Feb 3, 2010 | Business, Communication, Personal Development
Whilst discussing the two situations that occurred in Melbourne with a group of friends the question arose – What is Good Customer Service? There seemed to be as many answers as there were people in the group! However, whilst there were many differences, there was...
by Trish Springsteen | Feb 1, 2010 | Business, Communication
It is always great to catch up with friends, and during our time in Melbourne we met up again with Brenda Thomson, CEO of Networking World. After a frantic Saturday afternoon of meeting people; greeting people and of course, talking to people at her “Smart 90 Day...
by Trish Springsteen | Jan 28, 2010 | Business, Communication, Public Speaking
We are all familiar with setting goals; about knowing where we want to go and working out how to get there. People, we are told repeatedly, who fail to plan are simply planning to fail.Well, the same thing goes with our presentations. It is surprising how many people...
