by Trish Springsteen | Mar 10, 2010 | Communication, Public Speaking
During a recent meeting the topic of customer service reared its head again. We had just returned from Sydney and were bemoaning the fact the customer service was no better in Sydney than it had been in Melbourne. Perhaps it’s just the coffee shops we go to or as it...
by Trish Springsteen | Mar 7, 2010 | Communication, Leadership, Public Speaking
I had my feathers slightly ruffled over the weekend – I found myself passionately defending a point of view to a sceptical disbeliever only to be told“The object of oratory alone is not truth, but persuasion!” Thomas Babington Macaulay, Essay on Athenian OratorsAs I...
by Trish Springsteen | Mar 4, 2010 | Communication, Leadership, Personal Development
So said Albert Einstein; and one would suppose that he would know!At a recent discussion at my daughter’s (who seems to be growing intellectually more like her mother daily, according to the husband) we took apart this idea, and asked ourselves if it is still true...
by Trish Springsteen | Feb 28, 2010 | Business, Communication, Leadership, Personal Development
I started thinking about the question of problems during a recent One-Day Public Speaking Workshop.We had just finished working on the organisation of information to achieve the required outcome (which is posh talk for ‘putting your ideas in order’); and during the...
by Trish Springsteen | Feb 24, 2010 | Business, Communication, Leadership, Public Speaking, Women in Business
From my perspective the underlying issue that never changes and links both leaders and managers is communication. Regardless of how you define a leader or how you define a manager the basic issue is how they communicate between each other, to superiors and to staff....
