by Trish Springsteen | Aug 14, 2008 | Business, Leadership, Personal Development
The old saying is that nothing is as certain as death and taxes … but I am adding one more certainty – we are all going to make mistakes.Being in business means that we have to be decisive; we must make decisions and having to make decisions inevitably leads to...
by Trish Springsteen | Aug 12, 2008 | Personal Development
I am not sure how I am going to get through the next two weeks – I already seem to have had an overdose of our national obsession with medals. What happened to the thrill of participation?Last Friday I visited my granddaughter’s school sports day, and immersed myself...
by Trish Springsteen | Aug 11, 2008 | Business, Communication, Public Speaking
We all have heard the saying … “never assume because you make an ass out of you and me.. easier said than done. Too often we do assume. We assume we have heard correctly and jump in to answer the question we think we heard and not the one that was asked.We assume that...
by Trish Springsteen | Aug 7, 2008 | Business, Leadership
With the Olympics about to commence, I thought I might consider one of my favourite sports – rowing. Actually – Leadership and Rowing!During the last twenty years, training for corporate or organisational leadership has focused on management skills. It was felt...
by Trish Springsteen | Aug 5, 2008 | Communication, Personal Development
How do you deal with a difficult customer? Well what is a ‘difficult customer?’ Being difficult means that their behaviour causes the problem, so learning to deal with these people means learning to deal with difficult behaviour.The key to the problem is realising...
